Account

Delete my account.

You can delete your 4U Wallet account and the personal data associated with it at any time. This page explains how to do it and what happens to your data.

01 Before you delete

  • Withdraw or transfer any remaining balance (fiat, USDT, USDC). Balances left in a deleted account cannot be recovered.
  • Complete or cancel any pending transactions, P2P orders, or payment links.
  • Download any transaction records you may need later — you will lose access to them after deletion.

Deletion is permanent. Your account, balances, points, and history cannot be restored once the process is complete.

02 Delete from inside the app

  1. 1

    Open Settings

    In the 4U Wallet app, tap the settings icon (⚙) at the top of the home screen.

  2. 2

    Go to Account

    Select “Account”, then choose “Delete account”.

  3. 3

    Confirm your identity

    Verify with your passcode or biometrics and confirm the deletion request.

  4. 4

    Done

    Your account is deactivated immediately and permanently deleted within 30 days. Logging in during this period cancels the request.

03 Or request deletion by email

If you can't access the app, send a deletion request from the email or phone number registered to your account. Include your registered phone number so we can verify it's you. We process requests within 30 days.

support@4uwallet.com

04 What is deleted, and what is kept

When your account is deleted, we erase:

  • Your profile: name, photo, email, phone number, and contacts.
  • App preferences, saved recipients, payment links, and points balance.
  • Device and usage data linked to your account.

Financial regulations require us to retain some records after deletion — identity-verification (KYC) documents and transaction history are kept for the legally required period (typically 5 years), stored securely and used only for compliance. See our Privacy Policy for details.